"Why Won't You Accept Personal/Free Email Addresses when creating an account?"

Our experience tells us that 99% of the time, signing up with a free/ISP email address tells us that either A) You're a Spammer or B) You might not be ready for email marketing and should consider first setting up a business web address/email account. Please sign up with an email address that uses your company's domain name. (like myname@sendlabs.com - not myname@yahoo.com)

We do this to prevent abuse and jeopordizing our servers and our customers mailing abilities.
SendLabs's is for business use, not personal use - and taken a step furthur - professional business use. If your email campaign ever got a complaint by someone who thought you spammed them, and their ISP came calling and threatening to blacklist our servers, we'd need to provide that ISP with information about your business, where your opt-in form is located, etc. We'd look bad if your email address was, "cool-dude @ yahoo.com".

"But this is the address I use for business"
If you run a business, and you want to send email marketing, you need your own domain name, at the very least. If you're using a personal or free email address because you don't have your own domain name, then you're not ready for email marketing yet (in our opinion). Nobody will take your email newsletter (or your business) seriously if you don't have your own domain name setup. Sorry if that's harsh, but its how we feel. (If you need a real company domain, check out Amplify Hosting and get one for next to nothing.)

"But I don't trust SendLabs---yet"
We're leading the front in responsible email marketing so that SPAM lessens and our world and the world of responsible email marketers gets better. Taking this stance is one way we help the industry. We have ZERO intention of abusing your email address. SendLabs sends along product updates or company news onl to those who have requested it. And just like your mailings when you become a customer, every email we send allows for a one-click unsubscribe.

Do you make any exceptions?
Not really. You can contact us here to give it a shot. WE can even help you set up a business web address and domain name. :)